FAQ

The Avinox Drive System uses a mid-drive motor.

The Avinox Drive System automatically adjusts its maximum speed to comply with the regulations of the country/region you are in. Speed limits for major countries/regions are as follows:
European Union: 25 kph
United Kingdom: 25 kph
United States: 32 kph (20 mph)
China: 25 kph

No. The maximum speed should comply with the regulations of the country/region where it is being used. Avinox does not provide a method to remove the speed limit.

When connected to the app, the following features are supported:

1. Display a variety of data such as speed, ride distance, cadence, power, torque, gradient, altitude, calories burned, and heart rate (when connected to a heart rate monitor).

2. Personalized adjustment of assistance parameters (supports adjustment of 5 parameters: Power Assistance, Max. Torque, Assisted Start, Continued Assist, and Motor Overrun).

3. After completing a ride, upload the data and route to a mobile device for post-ride analysis. Also, satisfy users' desires to share their data and routes with friends or on social media platforms.

4. In-Vehicle Connectivity and Anti-Theft Security Features
• Find your bike: Supports remotely waking the bike to emit a beeping sound so you can locate it.
• If the bike detects movement while locked, it will send a local alarm; coupled with a 4G connection, it will trigger a real-time notification in the app, and the user can view the bike's location in the app.
• Anti-Theft Mode: The bike can be remotely activated into an anti-theft mode, rendering it inoperative and disabling the power assistance function. Additionally, the bike's movement trajectory is continuously displayed.

5. Health Management System: When the drive system is turned on, it automatically conducts a health check. In the event of a malfunction, a reminder will pop up on the display along with an audible alert. Users can access detailed fault status through the Avinox app and receive self-diagnostic recommendations to facilitate self-troubleshooting.

1. Assistance:
Adjusting the level of assistance involves modifying the assistance ratio of the drive unit. Increasing the assistance amplifies the assistance ratio, lessening the rider's pedal effort and making the ride easier. Conversely, reducing the assistance decreases the assistance ratio, increasing the rider's pedal effort and enhancing the rider's sense of participation in the ride.

2. Assistance Range:
The assistance range refers to the range of the assistance ratio of the drive unit. The minimum value of the assistance range represents the assistance ratio for riding on flat surfaces, while the maximum value represents the assistance ratio for riding on steep slopes. Within the rider's set assistance range, the assistance ratio dynamically adjusts based on the road gradient and resistance. If the rider sets the minimum and maximum values to the same number, the output of the assistance becomes independent of the road gradient and resistance, and the assistance will always be maintained at the set value by the rider.

3. Max. Torque in Auto and Trail modes:
The maximum torque represents the upper limit of the acceleration torque and also determines the upper limit of the bike's acceleration. Lowering the maximum torque slows down the bike's acceleration, while increasing it speeds up the acceleration. In this scenario, if one aims to achieve the same level of acceleration as with higher torque, additional effort from the rider is necessary.

4. Max. Torque in Eco and Turbo modes:
The maximum torque represents the maximum assistance value of the drive unit. Increasing the maximum torque can lead to faster acceleration under similar road conditions and easier uphill riding. However, on surfaces with low traction, such as icy roads, the rear wheel is more prone to slipping. Conversely, reducing acceleration and uphill riding becomes more strenuous, but the bike is less prone to slipping on such surfaces.

5. Assisted Start:
The Assisted Start determines the rate at which assistance increases from a pedal stop to pedal resumption. Boosting the Assisted Start facilitates easier incline starts and pedaling resumption after a stop on inclines. However, excessive Assisted Start can lead to instances of slipping and wheel lift during incline starts. Riders should prudently adjust this setting based on their abilities and road conditions. Reducing the Assisted Start diminishes acceleration during starts on flat ground.

6. Continued Assist:
The Continued Assist determines the sensitivity of the assist response to the rider's pedaling force. Increasing the Continued Assist enhances the responsiveness of the assist, leading to a quicker increase when the rider applies more force and a faster decrease when less force is applied. Conversely, decreasing the Continued Assist reduces the sensitivity of the assist, resulting in a slower increase when more pedal force is applied and a slower decrease when less force is applied.

7. Motor Overrun
Motor Overrun indicates the ongoing assistance provided for a duration after pedaling has ceased, gradually diminishing based on the assistance level at the point of stopping. Increasing the Motor Overrun prolongs this continued assistance. Motor Overrun is not continuously active. By assessing the bike's speed at the moment of pedal stopping, if significant acceleration is detected after ceasing pedaling, the overun assistance will be proactively disengaged to ensure safety. When riders need to navigate significant obstacles such as tree roots, we recommend initially applying a strong pedal stroke before stopping to enhance the intensity of the overrun assistance, thereby aiding the rider in overcoming the obstacle more effectively.

The Drive Unit has a rated power of 250 W and a peak power of 850 W.
In Boost mode, it can output a limited burst of up to 1000 W of power for 30 seconds.

The range of eMTB depends on several factors, including environmental temperature, rider weight, pedaling cadence, the use of riding assist modes, and climbing elevation, etc.
In Avinox's tests, a 75kg rider using the Amflow PL Pro (800Wh) in Auto mode could achieve approximately 60 km of mountain biking (or around 1440 m of climbing).

508W Charger:
800 Wh:
0-100%: Approx. 2 h 25 min
0-75%: Approx. 1 h 30 min
600 Wh:
0-100%: Approx. 2 h 25 min
0-75%: Approx. 1 h 30 min

168W Charger:
800 Wh:
0-100%: Approx. 5 h 50 min
0-75%: Approx. 4 h 28 min
600 Wh:
0-100%: Approx. 4 h 45 min
0-75%: Approx. 3 h 3 min

To ensure battery safety, it is recommended to use the original charger. If the charger is lost, please contact a dealer for assistance.

The battery is equipped with a battery health management system, which ensures battery health even when not fully charged.

Yellow light indicates standby, red light means charging, and green light signifies a full charge.

0° to 40° C.

Yes, you can download the Avinox app and pair it with your bike. When a new version is available, the app will send an update prompt. Simply follow the instructions to update.

Currently, Avinox app push notifications can only pop up on iPhone and Huawei phones, and phones that support the Google framework. Please stay tuned for further updates on other phone models.

Please follow the instructions provided according to the relevant issue.

1. The user has already paired the account with another bike.
Solution: The simultaneous pairing of multiple bikes with the same account is not currently supported. Please first unpair any previously connected bike from this account before initiating a new pairing process.

2. The bike has been paired with another account.
Solution: Please log into the previously paired account, unpair bike within the app, and then log into the new account to initiate the pairing process.

3. The system's Bluetooth pairing has not been canceled.
Solution: Please verify the mobile device currently connected to the bike's Bluetooth, then navigate to "Settings" and select "Bluetooth" on the mobile device to forget the bike's Bluetooth connection before attempting to pair the bike again.

4. Bluetooth device not found.
Solution: The bike's Bluetooth is already connected. Please go to the mobile device that was last paired with the bike and navigate to "Settings" > "Bluetooth" to forget the bike's Bluetooth before attempting to connect again.

5. A pairing confirmation prompt appears, and the user either taps "Reject" or does not tap "Pair" for an extended period.
Solution: Once the pairing process is initiated, please allow the pairing on both the mobile phone and the bike's screen. Check notifications on mobile device if pairing request does not pop up.

6. Pairing timed out.
Solution: Please ensure that the app has been granted permission to access Bluetooth settings, and then attempt to reconnect after restarting the bike and mobile device's Bluetooth.

7. Other Errors
Solution: There may be an error with mobile device's Bluetooth. Please disable and enable the mobile device's Bluetooth, and attempt again.

If the issues cannot be fixed through the above solutions, please contact the technical support for further assistance.

Yes, it is normal. The Control Display and GPS module generate heat, and the Control Display absorbs sunlight, so it is normal for the Control Display temperature to rise and, accordingly, for it to feel warm to the touch when in use.
The Avinox Drive System's Control Display is equipped with a temperature sensor beneath the screen; if an abnormal screen temperature is detected, an error code will be displayed on the screen and an alarm will sound.

The normal operating temperature is -10° to 40° C.

It is suggested to stay below 5000 m.

When the Avinox Drive System is off, you can use the Avinox app over a 4G connection to check its battery level and location. If the bike's location is abnormal, you will receive a notification from the Avinox app and can choose to remotely authorize unlocking or maintain the locked state and silence the alarm.

^{Features related to 4G network communication require the additional purchase of a SIM crd and are not available during data roaming.}

First, prepare a local Nano 4G SIM card.
Remove the Control Display of the Avinox Drive System, install the SIM card behind the screen, and then you can connect to the network.

Remote control enabled: approximately 200 MB per month
Ride data upload enabled: approximately 200 MB per month.

Each Wireless Controller uses a CR1620 battery. Under normal usage, the battery life is approximately one year.

Press and hold both buttons on either the Right or Left Wireless Controller for five seconds until the indicator light flashes rapidly. Then, attempt to re-pair.

Yes. The Avinox Drive System can be used with two, one, or zero Wireless Controllers.

The wireless remote is connected to the system via Bluetooth, simplifying the installation process. It allows for control of the assist mode and screen switching. Users can customize the function of the wireless remote on the right handlebar, enabling them to perform various operations without stopping the ride. These include, but are not limited to, flipping through screens to view data, and checking component status.

It uses an ISIS interface. It is recommended to use the official crank for optimal compatibility.

We currently recommend the following models:
iGPSPORT HR70
Scosche Rhythm 24
Garmin HRM4-Run
Myzone MZ-1
XOSS X2 Pro
Polar H9
Wahoo TICKR

In the standard mode, the maximum torque is 105N·m. In Boost mode, it can provide a torque of 120N·m, with a peak power output of 850W (1000W in Boost mode). The drive unit achieves maximum output torque while maintaining a weight of just 2.52 kg, providing ample power.

The Avinox Drive System integrates information from multiple sensors, including pedaling speed, pedaling torque, riding speed, gear position, and bike attitude. The data collected by these sensors is processed by Avinox's intelligent algorithms and presented to the user in a visualized manner. Based on the preset modes (Auto, Eco, Trail, Turbo, and Boost) and the gear position, it offers smooth, natural, and responsive assistance. Automatic suppression of wheel slippage and wheelie incidents ensures a more fun, comfortable, and personalized riding experience.

The battery is rated at IP56, which provides a higher level of dust and water resistance. After 500 cycles, the battery retains up to 80% of its initial capacity.

<sup>1. This cycle count is measured under laboratory conditions at 25°C, using the official charger for charging and discharging at rated power.
2. The drive unit (motor) is rated at IP66.</sup>